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Frances Hawes earned both her master's and doctoral degrees in Gerontology at UMass Boston's John W. McCormack Graduate School of Policy and Global Studies and has a bachelor's degree in Psychology from Merrimack College. She is an Assistant Professor in Health Care Administration at the University of Wisconsin, Eau Claire. The health care administration program is one of only nine in the country accredited by the National Association of Long-Term Care Administrator Boards. She was also employed for eight years as an adjunct instructor at Quincy College and Massasoit Community College in Massachusetts and has an extensive background in long- term care services.